Complaints Policy

Last updated: October 2026

How to raise a concern

Call or email us with what went wrong. Include your name, the address where the work was done, and the date.

What happens next

We acknowledge complaints within two business days and aim to inspect in person within ten business days where the issue relates to installation.

Resolution

We will tell you in writing what we found and what we propose to do about it, and we will follow up until it is resolved.